Terms and Conditions of Sale

These Terms and Conditions of Sale ("Terms") govern all purchases of physical and intellectual products made through our online store. By placing an Order, you confirm that you have read, understood, and agree to be bound by these Terms.

1. Definitions
For the purposes of these Terms:

• "Seller" means the online business(StormFallen Crafts) operating this website and supplying the Products.
• "Buyer" means any individual or legal entity that places an Order for Products through the website.
• "Products" means the physical and digital goods offered for sale by the Seller on the website.
• "Order" means a purchase request submitted by the Buyer through the website for one or more Products.

2. Scope of the Terms
These Terms apply to all Orders placed by the Buyer and accepted by the Seller for the sale and delivery of Products. Any other terms proposed by the Buyer are excluded unless expressly agreed in writing by the Seller. The current version of these Terms is available on the website and applies at the time the Buyer places the Order.

3. Placing and Acceptance of Orders
The Buyer may place an Order by following the online checkout process and confirming the details of the Products, quantities, delivery address, and payment method. After an Order is submitted, the Buyer will receive an automatic email acknowledging receipt. This acknowledgement does not constitute acceptance of the Order. The Seller accepts the Order only when the Seller sends a separate confirmation email or dispatches the Products. The Seller reserves the right to refuse or cancel any Order for justified reasons, including stock unavailability, incorrect pricing, or suspected fraud.

4. Pricing and Taxes
All prices for Products are displayed on the website and are valid at the time the Buyer places the Order. Prices are shown in the currency indicated on the website and may include or exclude applicable taxes, as clearly stated. Any additional charges, such as shipping costs or customs duties, will be displayed or communicated before the Order is confirmed. The Seller may change prices at any time, but such changes will not affect Orders already accepted by the Seller.

5. Payment Methods and Timing
The Seller accepts the payment methods indicated on the website, which may include credit or debit cards, online payment services, or other methods. Payment is due at the time the Order is placed, unless otherwise specified. The Buyer authorizes the Seller or its payment service providers to charge the selected payment method for the total amount of the Order, including any applicable taxes and shipping costs. The Seller is not obliged to dispatch Products until full payment has been received and verified.

6. Delivery and Shipping Conditions
The Seller will deliver the Products to the delivery address provided by the Buyer during the ordering process. Estimated delivery times and shipping options are indicated on the website or during checkout. These estimates are not guaranteed and may vary due to factors beyond the Seller's control. The Buyer is responsible for any additional costs arising from incorrect or incomplete delivery information. If delivery is not possible due to the Buyer’s actions or omissions, the Seller may charge reasonable additional fees for re-delivery or storage.

7. Transfer of Risk and Ownership
The risk of loss or damage to the Products passes to the Buyer upon delivery of the Products to the Buyer or to a person designated by the Buyer. If the Buyer arranges its own carrier, risk passes when the Products are handed over to that carrier. Ownership of the Products passes to the Buyer only after the Seller has received full payment of all amounts due for the relevant Order. Until ownership has transferred, the Buyer must handle the Products with reasonable care and may not sell, pledge, or otherwise dispose of them without the Seller’s consent.

8. Buyer Obligations
The Buyer must provide accurate, complete, and up-to-date information when placing an Order, including contact details, billing information, and delivery address. The Buyer is responsible for ensuring that the use, import, and possession of the Products comply with all applicable laws and regulations in the destination country or region. The Buyer must promptly inform the Seller of any changes to their details that may affect the performance of the Order. The Buyer agrees not to use the Products for any unlawful purpose.

9. Governing Law and Contact
These Terms are governed by the laws applicable in the jurisdiction where the Seller is established, without regard to conflict-of-law rules, unless mandatory consumer protection laws provide otherwise. If you have any questions about these Terms or your Order, please contact the Seller using the contact details provided on the website.

Returns, Refunds & Cancellations Policy

Our returns, refunds, and cancellations policy is designed to be fair, transparent, and protective of both the buyer and the seller. We encourage all customers to review this policy before placing an order so expectations are clear and disputes can be minimized.

Return Eligibility & Time Limits
Most items can be returned within a specified period from the delivery date, typically 14–30 calendar days. To be eligible, the product must be purchased directly from our store, accompanied by proof of purchase (order number, receipt, or invoice), and returned through our authorized process. Returns requested after the stated time frame may be declined or offered store credit at our discretion.

Condition of Products on Return
Returned items must be in their original condition, including all packaging, tags, manuals, accessories, and any promotional items received with the order. Products should be unused, unwashed, and free from damage, odors, or signs of wear beyond what is necessary to inspect the item. We reserve the right to refuse returns that show excessive use, damage caused by improper handling, or missing components, as this protects the seller from unreasonable loss while encouraging buyers to handle products responsibly.

Non-Returnable Items
Certain categories of products cannot be returned for health, safety, or legal reasons. These may include perishable goods, personalized or custom-made items, intimate or hygienic products once opened, digital downloads, gift cards, and items sold as final sale or clearance where clearly marked. If an item is non-returnable, this will be stated on the product page or during checkout so buyers can make an informed decision before purchasing.

Return Shipping Costs & Process
Unless the return is due to our error (such as a defective, damaged, or incorrect item), the buyer is generally responsible for return shipping costs. We may offer prepaid labels or negotiated rates to keep costs reasonable. To initiate a return, buyers should contact our customer support within the return window, provide order details and reason for return, and follow the instructions provided. Returns sent without authorization or to the wrong address may be delayed or refused, which helps protect both parties from lost or misdirected parcels.

Inspection & Approval of Returns
Once we receive a returned item, it is inspected for identity, condition, and completeness. This inspection typically occurs within a reasonable period after delivery to our facility. If the return meets the eligibility criteria, we will approve it and proceed with a refund, exchange, or store credit as agreed. If the item does not meet the conditions (for example, missing parts or showing significant wear), we may offer a partial refund, decline the return, or arrange to send the item back to the buyer. We will communicate our decision and reasoning clearly to maintain trust and transparency.

Refund Methods & Timing
Approved refunds are usually issued to the original method of payment, such as credit card, or bank transfer. In some cases, buyers may choose store credit or an exchange instead. Refund processing times can vary depending on the payment provider, but we aim to process refunds promptly after approval, typically within a set number of business days. Any original shipping fees may be non-refundable unless the return is due to our error. We will notify the buyer when the refund has been processed so they can track it with their bank or payment service.

Exchanges
Where available, buyers may request an exchange for a different size, color, or replacement item of equal or similar value. Exchanges follow the same eligibility and condition requirements as returns. In some cases, we may ask the buyer to return the original item for a refund and place a new order, which helps ensure accurate inventory and faster processing. Any price differences, additional shipping costs, or promotional changes will be clearly communicated before the exchange is finalized.

Order Cancellations Before & After Shipment
Buyers may request to cancel an order before it has been processed or shipped. If the cancellation is received in time, we will cancel the order and issue a full refund to the original payment method. Once an order has been packed or shipped, cancellation may no longer be possible. In that case, the buyer can usually return the item under the standard returns policy after delivery. If a buyer refuses delivery or the package is returned to sender, we may deduct any associated shipping or handling costs from the refund, unless the refusal is due to our error.

Fairness & Clarity for Both Parties
This policy aims to balance the buyer’s right to receive products as described with the seller’s need to protect against misuse, fraud, and unreasonable costs. By clearly outlining eligibility, time limits, conditions, and processes, we help ensure that issues are resolved consistently and respectfully. If you have questions about how this policy applies to a specific order or product, we encourage you to contact our support team before purchasing or initiating a return so we can provide guidance tailored to your situation.

Product Warranties, Liability & Dispute Resolution

1. Product Warranties & Disclaimers
Unless expressly stated otherwise in the product description or accompanying documentation, products are provided on an “as is” and “as available” basis. Any manufacturer warranties will apply in accordance with their respective terms, and we will reasonably assist you in exercising such rights where applicable. We do not provide additional guarantees regarding fitness for a particular purpose, performance, or compatibility beyond what is required by applicable law.

2. Customer Responsibilities & Proper Use
You are responsible for selecting products that are suitable for your intended use and for carefully following all instructions, safety guidelines, and warnings provided with the products. Products must be installed, used, stored, and maintained in accordance with industry standards and any documentation supplied. We are not responsible for damage, loss, or injury arising from misuse, improper installation, unauthorized modification, or failure to follow instructions.

3. Limitation of Liability
To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with any product purchase, use, or return is limited to the amount actually paid by you for the product giving rise to the claim. We shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profits, revenue, data, or business opportunities, even if we have been advised of the possibility of such damages.

4. Returns & Remedies
Your primary remedies in the event of a defect, non-conformity, or other issue with a product are those described in our Returns & Refunds Policy and any applicable manufacturer warranty. Where permitted by law, we may, at our discretion, repair, replace, or refund the purchase price of the affected product. These remedies are exclusive and replace all other remedies, whether statutory or otherwise, to the maximum extent allowed by applicable law.

5. Governing Law & Jurisdiction
These terms, and any dispute or claim arising out of or in connection with the sale, use, or return of products, shall be governed by and construed in accordance with the laws of the jurisdiction in which our principal place of business is located, without giving effect to any conflict of law principles. Subject to the dispute resolution process described below, the courts located in that jurisdiction shall have exclusive jurisdiction over any such disputes, and both parties irrevocably submit to the personal jurisdiction of those courts.

6. Dispute Resolution Process
We are committed to resolving disputes in a fair, efficient, and businesslike manner. If a dispute arises, you agree to first contact us in writing with a description of the issue so that we may attempt to resolve it through good-faith negotiation. If the dispute cannot be resolved within a reasonable period (typically 30 days), either party may propose mediation with a mutually agreed neutral mediator. If negotiation and, where applicable, mediation do not resolve the dispute, either party may pursue available remedies in the courts of the governing jurisdiction. Nothing in this section prevents either party from seeking urgent injunctive or equitable relief where necessary.

7. Changes to These Terms
We may update or modify this protective section from time to time to reflect changes in our practices, products, or legal requirements. Any material changes will be communicated by updating the version date on this page and, where appropriate, by email notification or a prominent notice on our website before the changes take effect. Your continued purchase or use of products after the effective date of the updated terms constitutes your acceptance of the changes. If you do not agree to the updated terms, you should discontinue purchasing or using our products and contact us regarding any outstanding orders or returns.